VIP Program: Levels, XP, and What Each Tier Unlocks

This page explains how the VIP program works, how XP is counted, and what benefits are mentioned at each tier.

Because perks and visibility can depend on your account status, always confirm what is active in your VIP area before you change your play or request an offer.

If something looks wrong (tier not updating or a perk not showing), save screenshots and timestamps first, then contact support with a clear timeline.

VIP Overview: How the Program Works

The VIP program is built around a level system where you earn XP through gameplay and unlock benefits as you move up the tiers.

• Earn XP while you play and track it in your VIP area.
• Each tier has its own XP range and unlocks different benefits.
• Higher tiers mention stronger rewards, personalized offers, and faster handling perks.
• Always check your current tier name and XP progress in your account.
• Keep a screenshot of your tier page if you plan to contact support about perks.

VIP Levels and XP Ranges

The VIP program describes seven levels with the XP ranges below. Use this table to understand where you are now and what comes next.

How XP Is Earned and Counted

XP is described as being earned from betting activity. The stated rule is simple: €1 bet equals 1 XP.

• Check your current XP total and tier name in your VIP area.
• Use the stated conversion rule to estimate how XP can progress over time.
• Keep your session consistent and avoid switching devices repeatedly if you track XP updates.
• If your XP looks wrong, take screenshots of your VIP progress before you troubleshoot.
• When you contact support, include your tier name and the time you noticed the difference.

Perks You Unlock as You Climb

VIP benefits are described across tier bands. The exact way you receive each perk should be confirmed in your VIP area, but the program mentions the benefit types below.

When perks mention spins or access, start from the games lobby and check what appears under your current account status.

• Rookie and Grinder: weekly bonus and weekly free spins are mentioned as you begin progressing.
• Challenger: a personal VIP host is mentioned, alongside weekly bonuses, progressive free spins, and “no limit withdrawals” wording.
• High Roller and Shark: personalized deposit boosts are mentioned, including a boost “up to 50%” at Shark, plus VIP challenges and monthly missions.
• Gambler Elite and Rocco: a VIP manager is mentioned, early access to new games is mentioned at Gambler Elite, and Rocco mentions express withdrawals plus “unlimited bonuses.”

To get the most accurate picture, open your VIP page and check which benefits are shown as currently active for your level.

VIP Host and Support Priority: What It Means in Practice

Higher tiers mention dedicated help, including a personal VIP host starting at Challenger and a VIP manager at later levels. If you need assistance, it helps to send a complete, structured request.

If you need help with tier perks, use the support options and include your VIP level, timestamps, and screenshots.

• Confirm your tier and XP range before you contact support.
• Describe the issue in one sentence (perk not visible, tier mismatch, or withdrawal handling question).
• Attach screenshots of your VIP page and any relevant status screen.
• Include timestamps for when you noticed the issue and what you did before it happened.
• Do not send passwords or sensitive access details in any message.
• If your request is about a promo, include the promo name and its current status screenshot.

Withdrawals and “No Limit” Mentions: How to Use It Safely

Some tiers mention withdrawal-related perks, including “no limit withdrawals” at Challenger and express withdrawals at Rocco. Because the exact conditions can vary by account and method, treat the wording as a benefit indicator and confirm details in your withdrawal flow.

If your tier includes faster handling, follow the withdrawal steps and save screenshots of each status you see.

• Do check your VIP tier page for the exact wording and keep a screenshot for reference.
• Do confirm what your cashier shows at the moment you request a cashout.
• Do track your withdrawal status and save the time you submitted the request.
• Do keep method choice consistent where possible, so status tracking is simpler.
• Avoid submitting multiple withdrawal requests while one is pending.
• Avoid assuming “no limit” means the same thing for every method; verify in your account screens.
• Avoid repeated retries without evidence; save proof and escalate once.

Custom Offers and Bonuses on Demand

The platform describes custom-made bonuses and tailored offers as part of the approach. If you want to request something personalized, send a clear request that includes your goal and your current account context.

If you’re activating an offer that depends on funding, use the deposit guide and keep the timestamp for your request.

Before you request a tailored offer, review the bonus rules so your request matches the conditions shown in your account.

• Start with your current VIP tier name and your general activity goal (slots, live, sportsbook).
• State what you want: a deposit boost, free spins offer, cashback-type offer, or a challenge-style offer.
• Ask what conditions would apply (wagering, eligibility, and time window) inside your account.
• Include the date and time you are making the request and your preferred channel.
• Attach a screenshot of your VIP page if relevant.
• Keep the message short and avoid sending sensitive data.

Common VIP Confusions and Quick Fixes

If your tier or perk view looks incorrect, use the checks below before you escalate.

FAQ

How do I see my VIP level?

Open your VIP area in your account to see your current tier name and XP progress. Save a screenshot if you need to contact support about perks.

How is XP calculated here?

The stated rule is €1 bet equals 1 XP. Use your VIP page to confirm your current total and level.

What perks start at Grinder?

Grinder mentions a weekly bonus and weekly free spins. Check your VIP page to see what is active for your account.

What unlocks at Challenger?

Challenger mentions a VIP host, weekly bonuses, progressive free spins, and “no limit withdrawals” wording.

What does “no limit withdrawals” mean?

It is mentioned as a VIP benefit at Challenger. Confirm the exact meaning and any conditions in your account screens and your withdrawal flow.

What changes at High Roller?

High Roller mentions personalized deposit boosts, plus weekly bonuses and progressive free spins. Confirm the details in your VIP area.

What is priority VIP support?

Higher tiers mention dedicated help such as a VIP host or VIP manager. Use support with a clear message and include screenshots and timestamps.

What unlocks at Gambler Elite?

Gambler Elite mentions a VIP manager and early access to new games, along with challenges and monthly missions.

What is included in Rocco?

Rocco mentions express withdrawals, “unlimited bonuses,” and progressive free spins. Confirm how those perks appear in your account.

Why didn’t my tier update yet?

Refresh once, sign out and back in, and check your VIP page again. If it still looks wrong, contact support with screenshots and the time you noticed the mismatch.

Can I request a custom bonus?

Custom-made bonuses are described as available on request. Contact support with your VIP tier, what you want, and your goal, then follow the conditions shown in your account.

What should I send to support?

Send your VIP tier name, timestamps, screenshots of your VIP page and the issue, plus a short timeline of what happened. Never send passwords.